Returns & Refunds

Returns & Refunds

We aim to make returns as simple and straightforward as possible.

Return period
You may request a return within 14 days of delivery.

Return conditions
Returned products should be unused and, where applicable, in their original packaging.

For health and hygiene reasons, certain sealed products may not be eligible for return once opened.

Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect item, please contact us as soon as possible so we can assist you.

Refunds
Once your return is received, we will check the products and process your refund as soon as possible.

Your refund will always be handled in accordance with our Return & Refund Policy and any consumer rights that apply to your purchase.

Return shipping
If you are returning an item because you have changed your mind, the return shipping cost is normally your responsibility.

We recommend using a tracked shipping service and keeping your proof of postage.

International returns
For returns from outside the European Union, please mark the parcel as “Returned Goods” where appropriate and complete any required customs documentation.

Need help?
If you have any questions about a return, please contact us. We will be happy to assist you.

For complete details, please see our Refund Policy.